1.Overview

As the publisher of this site, Jungheinrich knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.

It is possible to visit our site without providing any information about yourself. When you access the Jungheinrich Shop website, various pieces of information are exchanged between your end device and our server. More information on this is given in the following section on this page concerning purposes of data processing.

In accordance with the requirements of the General Data Protection Regulation (GDPR), you have various rights that you can assert against us. These include the right to file an objection against selected types of data processing, particularly data processing for advertising purposes. More information on this is given in the 'Your rights' section of this page.

If you have any questions relating to our data privacy notice, please do get in touch with our company data privacy officer(s) at any time. You can find the relevant contact details in the following section.

2.Details of the entity responsible for processing data and contacting the company data privacy officer

The data privacy officer Ms. Tracey Burke at Jungheinrich Lift Truck Ltd can be contacted at the below address, FAO the data privacy officer, or via info@jungheinrich.ie.

LEGAL NOTICE

Responsible for the content of the website:

Publisher: 

Jungheinrich Lift Truck Ltd

J5 Maynooth Business Campus

Maynooth

Co. Kildare

W23 AT81

Tel: +353 1 6517100

E-Mail: info@jungheinrich.ie

3.Purposes of data processing, legal bases and legitimate interests pursued by Jungheinrich and categories of recipient

General information

We process users' personal data solely in compliance with the relevant data privacy provisions. This means that user data is processed only where legally permitted, i.e. where data processing is either:

required by law (art. 6 para. 1 (c) GDPR),
is necessary for the performance of a contract (art. 6 para. 1 (b) GDPR),
is in line with our legitimate interests (art. 6 para. 1 (f) GDPR),
or where the user has provided consent (art. 6 para. 1 (a) GDPR).

Personal data such as your name, address, telephone number or email address is not recorded unless you provide this information voluntarily, e.g. as part of a newsletter, an application or an enquiry.

Only if you have given us your prior consent or if you have not objected to the extent that statutory provisions so stipulate, will we also use this data for product-related marketing purposes.

Accessing our website

When you access our website, the browser used for this on your end device automatically sends information to the server for our website/application, which is temporarily stored in a log file. We have no influence over this. The following information is also recorded without your input and is stored until it is automatically deleted:

The IP address of the Internet-enabled device making the request
The date and time of access
The name and URL of the file accessed
The website/application used to gain access (referrer URL)

The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.

The legal basis for processing the IP address is art. 6 para. 1 (f) of the GDPR. Our legitimate interest arises from the following purposes for data collection. Remember that the data collected does not give us any direct indication of your identity and we do not draw any conclusions in this regard. We use the IP address of your end device and the data listed above for the following purposes:

• To ensure that a smooth connection is established
• To ensure that our website provides a good, consistent user experience
• To assess system security and stability

We also use cookies, tracking tools, targeting methods and social media plugins for our website. The precise procedure and how your data is used for this purpose is explained in further detail in sections about online presence & website optimization and embedding of services and third-party content.

Newsletter

You may receive news and current offers from Jungheinrich via our newsletter by clicking a Newsletter subscription link and confirming your opt-in trough the link sent to you by email (double opt-in).

If you have entered your email address, first and last name into a form, pressed the 'Subscribe' button, we will process and use your email address to send you newsletters on a regular basis. Subscription to the newsletter is voluntary and the associated data processing takes place based on your consent. 

To the extent permitted by law, we may use the email address you provide when purchasing a paid service to promote our own similar products or services.

You have the right and the ability to be removed from the newsletter & marketing distribution list at any time by clicking the unsubscribe link in the newsletter or by using the unsubscribe page of our shop.

There is no transfer of your data to third parties. 

Getting in touch

When you get in touch with us (via a contact form or via email), the user details provided are used to process the request pursuant to Article 6 (1b) GDPR (for the performance of a pre-contractual action). The user details may be stored in our Customer Relationship Management systems ("CRM system") or comparable request set-up. We use the CRM system to process user data only in accordance with our privacy policy and to comply with EU data privacy.

4.Online presence and website optimization

Cookies – general information

We use "cookies" on our website. Cookies are small files automatically created by your browser and stored on your end device (laptop, tablet, smartphone etc.) when you visit our site. Cookies pose no threat to your end device and contain no viruses, trojan horses or other malware. The cookie contains information produced in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity through this. One purpose of using cookies is to make the use of our website a more pleasant experience for you. We therefore use session cookies to detect that you have already visited individual pages on our website. These are deleted automatically when you leave our site. We also use temporary cookies for user-friendliness purposes; these are stored on your end device for a specific period. If you visit our site again to make use of our services, the fact that you have already visited us will be automatically detected, as well as the entries and settings that you made so that you do not have to enter these again.

We also use cookies to record statistics on the use of our website and to evaluate how to optimize our website for you, as well as to show you information tailored to you. When you make a repeat visit to our site, these cookies enable us to detect automatically that you have visited us before. These cookies are deleted automatically after a defined period of time. Most browsers accept cookies automatically.

However, you can configure your browser so that no cookies are stored on your computer or so that a prompt always appears before a new cookie is created. However, full deactivation of cookies may mean that you cannot make use of all the functions on our website. Cookie storage periods depend on their purpose and are not all the same.

Google Analytics and Google Optimize

For the needs-oriented design and ongoing optimization of our web pages, on the basis of art. 6 para. 1 (a) of the GDPR (consent) we use Google Analytics, a web analytics service provided by Google Inc. (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). In addition the website uses the extension Google Optimize. Anonymous usage profiles are created and cookies are used in connection with this. The information generated by the cookie about your use of this website, such as

• Browser type/version

• Operating system used

• Referrer URL (the page visited prior)

• Host name of the accessing computer (IP address)

• Time of the server request

is sent to a Google server in the USA and stored there. Google is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data privacy law.

We use Google Analytics only with IP anonymization activated. This means that the user's IP address is truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there.

The user can apply the corresponding setting in the browser software to block the storage of cookies. However, we should point out that it may not be possible to use all the functions of this website as a result. The user can also prevent the collection of data generated by the cookie regarding use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under this link: http://tools.google.com/dlpage/gaoptout?hl=en

An alternative to the browser plugin, or within browsers on mobile devices, it is possible to set an opt-out cookie that prevents future data collection by Google Analytics within this website.

Google AdWords online advertising program

The targeting measures listed below and used by us are carried out on the basis of art. 6 para. 1 (a) of the GDPR (consent). With the targeting measures used, we would like to ensure that only advertising oriented towards your actual or assumed interests is shown on your end devices. Not burdening you with adverts that are of no interest to you is within both our and your interests.

This website uses the Google AdWords online advertising program and, within its scope, conversion tracking. These cookies are set when a user clicks on an ad placed by Google. Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place adverts based on a user's previous visits to this website. These AdWords cookies expire after 30 days, and the gclid parameter cookie expires after 90 days, and are not used for personal identification. Google may transfer this information to third parties where this is required by law or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google.

The collection and storage of data may be deactivated at any time with effect for the future. You can disable the use of cookies by Google by accessing the page https://adssettings.google.com/. You can also disable conversion tracking cookies by setting your browser to block cookies from the domain "googleadservices.com". However, we should point out that if you do this, you may not be able to use all the functions of this website as a result.

Google remarketing and DoubleClick

Google uses a DoubleClick cookie on websites in the Google Network and for specific Google services, in order to support AdWords customers and publishers with placing and managing advertisements on the web. When you access a website and display or click on an advertisement placed via a website in the Google Network, a DoubleClick cookie may be placed in your browser. The DoubleClick cookie identifier assigned to your browser is the same as that used when visiting websites in which the advertising program DoubleClick is used. If your browser already has a DoubleClick cookie, another DoubleClick cookie is not attached.

Further information about the use of DoubleClick cookies in conjunction with the advertising program from DoubleClick can be found in the DoubleClick Privacy FAQ section: https://policies.google.com/privacy

It is possible at any time to object to receive the DoubleClick Cookie and deactivate it by clicking on the following link below: https://adssettings.google.com/ addition, this website uses the Google program for interest-based advertising – Google Remarketing. Third-party providers, including Google, place ads on websites on the Internet and use cookies, which are stored for this purpose, on the basis of a user's previous visits to this website.

Users who not wish to see these interested-based ads displayed can easily disable the Google Remarketing tracking cookie via the user settings for their Internet browser. You can at any time deactivate the usage of the Google Cookie for this purpose by clicking on the following link below: https://policies.google.com/privacy

More information about the Google provisions is available here: https://policies.google.com/privacy

Microsoft programs

Our online offerings also use, on the basis of art. 6 para. 1 (a) of the GDPR (consent) Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you use a Microsoft Bing ad to access our website. Microsoft Bing and we can then identify that someone has clicked on an ad, has been forwarded to our website and has reached a previously determined landing page (conversion page). We find out only the total number of users that have clicked on a Bing ad and have then been forwarded to the conversion page. No personal information on the user's identity is shared. If you do not wish to take part in the tracking procedure, you can reject the storing of a cookie required for this purpose – e.g. by disabling the automatic storage of cookies in general in your browser settings. Further information on data privacy and on the cookies used for Microsoft Bing can be found on the Microsoft website http://www.microsoft.com/privacystatement/en-gb/core/default.aspx 

Web Analysis with HotJar Web Analytics Service

On the basis of art. 6 para. 1 (a) of the GDPR (consent) we use Hotjar (Hotjar Ltd, Level 2, St Julians Business Centre 3, Elia Zammit Street, St Julians STJ 3155, Malta, Europe) in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. In general, neither Hotjar nor we will use this information to identify individual users or to match it with further data on an individual user.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. Further information regarding the processing of data performed by Hotjar can be found in the Privacy Policy and GDPR statement.

Lead Forensics

The products and services of the company Lead Forensics (http://www.leadforensics.com) are used on this website for marketing and optimisation purposes. Lead Forensics is headquartered in Communication House 26 York Street, London, W1U 6PZ, Great Britain. Lead Forensics identifies details of your organisation including telephone number, web address and SIC code, and a description of the company, and shows the course which your visit to this website actually took, including all the pages visited and viewed by you and how long you spent on this site. The data will not be used for personal identification of an individual visitor under any circumstances. If IP addresses are collected, they are immediately anonymised after collection. Lead Forensics will use the information collected on behalf of the website operator to analyse your visit to the website, to compile reports about website activities and to render other services connected with website usage and internet usage for the website operator. If you do not agree to this, you can object to future data collection, processing and storage at any time by clicking on the following link: Opt-Out

 Overview of used Cookies

5.Embedding of services and third-party content

General

For the purpose of making our company more well known, we use social plugins on our website on the basis of art. 6 para. 1 (a) of the GDPR (consent) for the following social networks: Facebook, LinkedIn, Twitter, and Google+.) . Responsibility for operation compliant with data privacy must be ensured by the relevant provider.

We also use content and service offerings from third parties within our online offering in order to embed their content and services, e.g. videos, fonts and tools to provide optimization, communication and economical running of our online offering on the basis of your consent as defined in art. 6 para. 1 (a) of the GDPR.

Friendly Captcha

We use the “Friendly Captcha” service from Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee on our website. Friendly Captcha is used to check whether data is entered on our website (e.g. in a contact form) by a human or by an automated program. For this purpose, Friendly Captcha collects the following log data:

• The request headers User-Agent, Origin and Referrer.
• The cryptographic puzzle, to solve by your Browser.
• The version of the Friendly Captcha widget used on our website.
• A timestamp.
• An anonymized counter per IP address. The IP address is anonymized by Friendly Captcha using a one-way hash function.

Friendly Captcha does not ask for other information or personal information, such as your name, email, and online profiles.

The data processing that takes place in connection with the use of Friendly Captcha is carried out for the purpose of being able to guarantee the security of our websites. The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the fulfilment of legal requirements to ensure the security of data processing. Further information on how Friendly Captcha handles your data can be found on the website and in the data protection declaration of the provider, which can be accessed via the following links: https://friendlycaptcha.com/, data protection declaration: https://friendlycaptcha.com/legal/privacy-end-users/.

Google Maps

This website uses Google Maps to depict maps and to create route plans. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, the user agrees to the recording, processing and usage of data both automatically collected and input by the user (including the IP address) by Google, one of its representatives or a third-party provider. The data processing takes place based on your consent as defined in art. 6 para. 1 (a) of the GDPR. The terms of use for Google Maps can be found at the following link: https://www.google.com/help/terms_maps/

Express details on transparency and choices as well as the data privacy regulations can be found at the data privacy centre on https://policies.google.com/privacy

Google Tag Manager

On the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” we use Google Tag Manager. This service enables the management of website tags via an interface. Google Tag Manager simply implements tags. No cookies are placed, and no personal data is captured. Google Tag Manager triggers other tags that may capture data. Google Tag Manager does not access this data. If deactivated at domain or cookie level, deactivation applies for all tracking tags, insofar as they are implemented using the Google Tag Manager. More information on Google Tag Manager can be found at the following link: https://www.google.com/tagmanager/use-policy.html 

YouTube

On the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” we use functions of the YouTube service embedded in our website in order to display and play back videos. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. You can find further information in the YouTube data privacy regulations.

Here, an advanced data privacy mode is used whereby, according to information from the provider, user information is stored only when video playback is initiated. If you start to play back an embedded YouTube video, YouTube uses cookies to gather information on user behaviour. According to information provided by YouTube, this is used, among other things, to create video statistics, to improve user friendliness and to prevent misuse. Regardless of whether the embedded video is played back or not, every time the Jungheinrich AG website is accessed a connection to the Google "DoubleClick" network is established, which can trigger further data processing beyond the influence of Jungheinrich AG.

Users can find further details on how YouTube uses cookies in the YouTube data privacy declaration at: https://www.youtube.com/about/policies/#community-guidelines

Userlike

On the basis of art. 6 para. 1 lit. (a) of the GDPR (consent) this website uses Userlike live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected.

• Date and time of the chat,
• Browser type/version,
• IP address,
• Operating system used,
• URL of the previously visited website,
• Amount of data sent and if (optionally) provided by you: first name, surname, and e-mail address.

Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The type of this data depends on the subject of your request.

By accessing our shop and by accepting the functionality cookies, the chat widget is loaded as a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code executed on your computer that enables the chat.

In addition, we are storing the history of live chats for 12 months. The purpose of this is to save our customers from having to go through a long history of requests. Furthermore, the storage of chat data helps us to ensure the security of our information technology systems and to monitor our service quality. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.

Further information can be found in the Data processing terms of Userlike.

Stripe

On the basis of art. 6 para. 1 (a) of the GDPR (consent) we implement and provide payment options through Stripe Payments Europe Ltd, Block 4, Harcourt Center, Harcourt Road, Dublin 2, Ireland  on our webshop. Stripe  is a full payment service provider which handles payment processing, among other things.

If you as a customer select a payment method during the order process in our online shop which is processed by Stripe, data are automatically transmitted to Stripe. Payment Options in our shop processed by Stripe are payment by Credit Card and Debit Card. Different payment methods may require the collection of different categories of information. By using one of the listed payment options in our shop, you as a customer agree to the transfer of personal data for processing the payment. Transmission of data is for payment processing and fraud prevention purposes.

Personal data transmitted to Stripe generally includes first name, last name, address, date of birth, gender, e-mail address, IP address, telephone number, mobile phone number and other data required to process a payment. 

Personal data in connection with the respective order are also necessary for the processing of the purchase contract. In particular, payment information such as bank details, card number, expiry date and CVC code, data on goods and services, prices, order number and transaction number may be exchanged.

The transmission of the data is intended in particular for identity verification, payment administration and fraud prevention. The personal data provided to Stripe may be transferred by Stripe  to credit agencies. The purpose of this transmission is to verify identity and credit check.

Stripe  also passes on personal data to service providers or subcontractors if this is necessary to fulfil contractual obligations or if the data is to be processed.

The customer has the possibility to revoke his/her consent to the handling of personal data towards Stripe  at any time. A revocation does not affect personal data which compulsively must be processed, used or transmitted for (contractual) payment processing. Further information about Stripe privacy policy are available at https://stripe.com/ie/privacy and https://stripe.com/cookies-policy/legal

6.Transfer of data to third parties

Data is transferred to third parties only in line with legal requirements and only as set out in the data privacy declaration. We provide user data to third parties only when this is, for example, required for contractual purposes on the basis of art. 6 para. 1 (b) of the GDPR or on the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” .

Where we use subcontractors to provide our services, we take appropriate legal precautions and corresponding technical and organizational measures to protect personal data in accordance with the relevant statutory provisions.

7.Recipients outside the EU

With the exception of the processing set out in this data privacy declaration, we do not pass on your data to recipients based outside the European Union or the European Economic Area.

8.Your rights

Overview

In addition to the right to withdraw consent, you also – if so provided by statutory requirements – have the following rights:

• Right to be informed of the personal data we have stored about you in accordance with art. 15 of the GDPR

• Right to correction of incorrect or incomplete data in accordance with art. 16 of the GDPR

• Right to have the data about you stored by us deleted in accordance with art. 17 of the GDPR, unless legal or contractual retention periods or other statutory obligations/rights to further storage need to be met

• Right to restrict the processing of your data in accordance with art. 18 of the GDPR

• Right to data transferability in accordance with art. 20 of the GDPR

Right of withdrawal

If the user does not wish Jungheinrich Lift Truck Ltd. to pursue active data usage for internal purposes, the user is entitled to withdraw the right to such usage and processing at any time. Simply send a corresponding email to Ms. Tracey Burke, Data Privacy Officer at  info@jungheinrich.ie.

If the user does not wish Jungheinrich Lift Truck Ltd. to pursue active data usage for internal purposes, the user is entitled to withdraw the right to such usage and processing at any time. Simply send a corresponding email to Ms. Tracey Burke, Data Privacy Officer at info@jungheinrich.ie.

9. Data security

All data personally transmitted by you, including your payment details, is transferred using the generally accepted and secure standard SSL (Secure Socket Layer). SSL is a secure and tested standard that is also used for online banking, for example. Ways of identifying a secure SSL connection include the s following http (i.e.: https://...) in the address bar of your browser and the padlock symbol in the bottom section of your browser.

We employ appropriate technical and organizational security methods to protect the personal data about you that we store against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures undergo continuous improvement in accordance with technological development.